Dubai Customs Launches 'Shahin' Platform For Tracking Trucks And Shipments

Dubai Customs launched a digital platform called "Shahin" on World Customs Day. The platform is designed to track trucks and shipments in real time, improving supply chain security.

It was developed in collaboration with the Federal Authority for Identity and Citizenship, Customs and Border Security, and the Security Industries Regulatory Authority.

The Shahin platform sends instant alerts if a truck changes its route, strengthening Dubai's status as a global logistics center. Dubai Customs also introduced a single toll-free number, 800-1886, to make customer service faster and more efficient, WAM reported.

Furthermore, a Memorandum of Understanding was signed with the Dubai International Arbitration Centre to encourage alternative dispute resolution in logistics. This initiative aims to boost investor confidence and reinforce Dubai's position as a global arbitration hub.

World Customs Day aligned with the World Customs Organization's (WCO) theme of efficiency, security, and prosperity.

Dubai Customs is improving efficiency with digital changes, including a blockchain platform that increases trade transparency and the "Seamless Inspections" project, which has reduced customs processing times by over 50%.

The department has also worked closely with global organizations like WCO and INTERPOL to fight smuggling and keep communities safe. Director-General Abdulla Busenad explained that Dubai Customs' digital solutions make logistics more efficient, improve security, and help meet regulations.

WCO Secretary-General Kunio Mikuriya spoke about the important role of customs authorities in making trade smoother, ensuring security, and supporting sustainable growth.

Sultan Ahmed bin Sulayem, Chairman of the Ports, Customs, and Free Zone Corporation, praised the UAE's efforts in shaping the future of trade through key economic partnerships. Since starting the Comprehensive Economic Partnership Agreements (CEPAs) in 2021, the UAE has signed 24 agreements.

This has helped boost non-oil trade to a record AED2.8 trillion in 2024. Foreign direct investment is expected to reach AED130 billion, and industrial exports are projected at AED190 billion.

Last year, the UAE and Jordan signed a CEPA to strengthen trade and investment between the two countries. This deal aims to boost key industries, create jobs, and improve supply chains. The CEPA will help strengthen these ties by removing or reducing trade barriers on goods and services.